Potentio clients choose a number of different services from us to suit their specific corporate culture or development needs. These differ according to each project; however, it is highly likely that you will want to use our coaching expertise. This is the foundation of our work and our clients' continuing success. Our courses are interactive and enjoyable as this leads to the best results: they are simultaneously designed to embed the newly learnt skills so that they become habitual and we use coaching techniques to achieve this.

Training is often seen as a 'sheep-dip' method in which employees pass through a process and come out the other end, dripping wet with their new knowledge. The snag is this: how much do they actually retain? We ensure they retain, remember and reuse their skills – and we deliver measurables to prove this.

Many clients use our secret shopping methods – often as a preliminary stage before the development proper starts. We're fully versed in all methods of shopping in this way, including audio and video data gathering. And we're experts in interpreting this data to bring you relevant, usable insights.

Potentio can also create and manage your own Online Learning Resource. This is a platform in which we can upload articles, exercises and further coaching expertise. It achieves one of our principle goals: extending the learning away from the classroom and into e-learning and service for long-term, sustainable results. It also provides a more informal method for colleagues to share ideas, best practice and development know-how that can be lost if left until the classroom.

Finally, and if so desired, all of our courses come with a three-months follow-up session. This is a way for the client to increase their performance by being 'coached' by phone, or email, or in person, on any aspect of their role or that of their team.